Delete Vivid account 2024 ⛔️ Our guide

Introduction

Background of Vivid Money

Vivid Money is an innovative financial services provider offering a range of services including current accounts, credit cards and investment products.

Based in Berlin, Germany, Vivid Money aims to make banking easier and more accessible.

However, despite its many advantages and innovative features, there are users who choose to close their Vivid account.

Why do some users want to delete their Vivid account?

There can be many reasons for cancelling a Vivid account. Some users may decide to switch to another financial service provider, while others may find that they no longer need Vivid Money's services.

Regardless of the specific reason, it is important that users understand the process of cancelling their account to ensure that they follow all the necessary steps correctly. In the following sections we will explain this process in detail.

How to delete a Vivid account

Close all your pockets

The first step to cancelling your Vivid account is to close all your Pockets. Pockets are sub-accounts that you can create within your Vivid account to organise your money.

Before you can close your account, all these pockets must be closed.

Deleting the Main Pocket/Money Pocket

After all the Pockets have been closed, you can now delete your Main Pocket/Money Pocket. This is the main part of your Vivid account where your money is kept.

Please note that deleting the Main Pocket/Money Pocket means the end of your entire contractual relationship with Vivid and you will lose access to the app.

Special features for accounts with Italian IBAN

For users whose account has an Italian IBAN, there is an additional step. You need to fill in a special form so that Vivid can process the account closure.

This document must be signed by hand and accompanied by an ID photo. It is important to note that for technical reasons you cannot open a new account or reactivate your old account if you close your account.

Waiting time after a card payment

Why can it take up to 45 days to close the account?

An important feature to note when cancelling a Vivid account concerns the waiting period after a card payment.

If you have recently made a card payment, it may take up to 45 days to clear the Main Pocket/Money Pocket and close your account. This is because transactions, especially those made with a card, take some time to be fully processed.

What happens during this waiting period?

During this waiting period, your account remains active and you can still access your account information and functions. However, it is important that you do not make any further payments during this time as this could further delay the account closure process.

Once the waiting period has expired and all transactions have been completed, you can proceed and close your account permanently.

Other methods of cancelling a Vivid account

Cancellation by e-mail

Another way to cancel your Vivid account is to send an email to Customer Service. In this email you should make it clear that you wish to cancel your account.

Vivid Money usually responds to emails in a timely manner and will notify you of further steps to terminate your account.

Cancellation via the chat in the Vivid Money app

You can also cancel your Vivid account via the chat in the Vivid Money app. To do this, you need to open the app, click on "Help", then select "Chat with us" and finally send a message with your request to cancel.

Vivid Money's support will then explain the further steps you need to take.

Notice of termination by registered mail

Another method that is considered safe is to cancel by registered mail. With this method you can prove that you have sent a termination letter to Vivid. It is best to send your letter of termination to the address of Vivid Money in Berlin.

Why termination by telephone is not possible

It is important to note that cancelling your account with Vivid Money by phone is probably not possible. This is the case with many contracts, especially in the banking sector.

However, a telephone number can be helpful for questions to Vivid Money's support. Unfortunately, this is difficult or impossible to find on the internet.

What happens after the account is terminated?

Loss of access to the app

After cancelling your Vivid account, you will lose access to the app. This means that you will no longer be able to view your account information or perform transactions.

It is therefore important that you back up all necessary information and documents before closing your account.

Inability to open a new account or reactivate the old account

Another important point is that once you have cancelled your account, you cannot open a new account or reactivate your old account for technical reasons. This means that the decision to close your Vivid account is final.

Therefore, you should consider this decision carefully and make sure you understand all the consequences before closing your account.

Conclusion

Summary of the steps to cancel a Vivid account

In summary, cancelling a Vivid account requires several steps. First you have to close all your Pockets and then delete your Main Pocket/Money Pocket.

If your account has an Italian IBAN, you will need to fill in a special form. In addition, you may have to wait up to 45 days after a card payment before you can close your account.

Alternatively, you can also cancel your account by email, via the chat in the app or by registered mail.

Recommendations for users who wish to terminate their account

For users who wish to cancel their Vivid account, it is important to go through the process carefully and ensure that all steps are followed correctly.

It is also advisable to save all necessary information and documents before closing your account. Finally, you should keep in mind that the termination of your account is final and you will not be able to open a new account or reactivate your old account afterwards.

Therefore, you should consider this decision carefully and make sure you understand all the consequences.

5/5 - (1 vote)

Contents

Leave a Reply

Your email address will not be published. Required fields are marked *

en_GBEnglish