Delete animal account 2024 ⛔️ Our instructions


Background information on TIER Mobility

TIER Mobility is a leading provider of micromobility solutions in Europe and the Middle East. The company offers a wide range of services, including e-scooters, e-bikes and recently e-mopeds.

TIER's mission is to make cities around the world more sustainable and liveable.

The use of TIER's services requires the creation of an account via the TIER app. This account allows users to access the various services and manage their journeys.

Why you would like to delete a TIER account

There are various reasons why someone might want to delete their TIER account. Some users may decide to do so because they no longer wish to use TIER's services or because they are switching to another provider.

Others may decide to delete their account for privacy reasons. Regardless of the specific reason, it is important to know that TIER offers a simple and straightforward way to delete an account.

Step-by-step instructions for deleting the TIER account

Open the TIER App

The first step to deleting your TIER account is to open the TIER app on your smartphone. Make sure you have the latest version of the app installed to be able to use all the features.

Starting a chat with Customer Service

After opening the app, navigate to the "Help & Security" section. Here you will find the option to start a chat with the customer service. Click on it to start the chat.

Selecting the "My User Account" theme

In the chat window you are offered various topics to choose from. Select the topic "My user account". This will forward your enquiry to the correct area of Customer Service.

Selecting the "Delete my account" option in chat

After selecting the "My Account" theme, you will be presented with various options. Select the option "Delete my account".

Once you have selected this option, your request to delete your account will be forwarded to Customer Service.

What happens after the account deletion request

Processing of the request by the customer service

Once you have submitted your request to cancel your account, it will be processed by TIER's customer service team. This process may take some time as each request is reviewed individually.

It is important to be patient during this time and wait for feedback.

Confirmation of account deletion

After your request has been processed, you will receive a confirmation of account deletion from Customer Service. This confirmation is usually sent by email and contains information that your account has been successfully deleted.

Please note that once your account is deleted, all associated data and information will be irrevocably removed.


Summary of the account deletion steps

In summary, deleting your TIER account is a simple process that requires only a few steps. First, you need to open the TIER app and start a chat with customer service.

Then select the topic "My account" and the option "Delete my account". After you have submitted your request, it will be processed by Customer Service and you will receive a confirmation of the account deletion.

Contact customer service for further assistance

If you encounter any problems during this process or have any further questions, please do not hesitate to contact TIER's customer service. They are here to help you and answer all your questions.

Remember that it is important to be patient while your request is being processed and that all information associated with your account will be irrevocably deleted once your account is cancelled.

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