What is Payback?
Payback is a popular bonus programme that offers customers the opportunity to collect valuable bonus points every time they shop at a Payback partner.
These collected points can then be exchanged for rewards in kind, shopping vouchers or even cash. It is a widespread system used in both stationary and online retail.
Why do some users want to delete their Payback account?
Despite the benefits offered by the Payback programme, there are several reasons why some users may want to delete their Payback account.
Some users may feel overwhelmed by the amount of advertising and marketing communications that come with membership.
Others may have concerns about data security and privacy. Still others may simply feel that they do not use the programme enough to justify the benefits.
Regardless of the specific reason, it is important that users know how to delete their Payback account if they decide to do so.
Steps to delete the Payback account
Contacting Payback customer service
The first step to delete the Payback account is to contact the Payback customer service. This is necessary because users cannot delete their Payback account independently via the Payback customer account.
Cancellation by mail
One way to cancel the Payback account is by post. Users who choose this method must write a short, informal letter of cancellation and send it to the Payback Service Centre. The address is:
PAYBACK Service Center
PO Box 23 21 02
Cancellation via the online contact form
As an alternative to cancelling by post, users can also use Payback's online contact form to cancel their account.
After logging into their Payback account, users can fill out the contact form and submit their cancellation request. It is important to note that there is no specific notice period for cancelling the Payback account.
Termination Letter Template
What should be included in the termination letter?
The user's Payback customer number should be included in the termination letter. In addition, the letter should contain a clear statement that the user wishes their Payback account to be cancelled. It is also advisable to ask for confirmation of the cancellation.
Example of a letter of termination
Here is an example of a simple termination letter:
Sender First Name & Surname
Street & House number
Postcode & City
PAYBACK Service Center
PO Box 23 21 02
Cancellation of my Payback account with the number XXXX
Dear Ladies and Gentlemen,
I hereby request Deletion of my Payback account.
Please confirm the termination of the contractual relationship.
With kind regards
This letter can be sent by post to the Payback Service Centre or submitted via the online contact form.
What happens to the Payback account in the event of death?
In the event of the death of a Payback customer, the surviving dependants have several options. They can close the Payback account of the deceased by contacting Payback customer service in writing or by telephone and informing them of the death.
Payback will then send the necessary documents to close the Payback account in question.
Transfer of Payback points to the account of a surviving dependant
As an alternative to closing the account, the surviving dependants can also choose to merge the deceased's account with their own Payback account.
In this case, Payback transfers the bonus points of the deceased to the points account of the survivor. This can be a sensible option to ensure that the points collected are not lost.
Important points to note before termination
Payment of all Payback points before cancellation
Before users delete their Payback account, they should ensure that they have paid out all their Payback points. This is important because the points cannot be recovered after the account has been deleted.
The points can be exchanged for non-cash rewards, shopping vouchers or even cash.
Information on re-registering with Payback after cancellation
It is also important to note that users who have deleted their Payback account can re-register with Payback at a later date if they wish.
This can be useful for those who decide to use the programme again at a later date.
Summary of the most important points
In summary, deleting a Payback account is a relatively straightforward process that can be done either by post or via Payback's online contact form.
It is important that users pay off all their Payback points and send an informal letter of cancellation to the Payback Service Centre before cancelling.
In the event of the death of a Payback customer, the surviving dependants can close the account or have the points transferred to their own account.
Final thoughts on the topic of deleting a Payback account
Although the Payback programme offers many benefits, there are several reasons why users may want to delete their account.
Regardless of the specific reason, it is important that users know how to delete their account and what they should consider before terminating it.
Ultimately, it is a personal decision whether or not to continue using the Payback programme. However, it is always good to be informed and know what options are available.