Otto account deletion 2024 ⛔️ Our instructions


Otto is one of the leading online retailers in Germany, offering a wide range of products, from fashion and furniture to electronics and household appliances.

As a customer, you usually create an account to make purchases and benefit from personalised services. However, there may be situations where you want to delete your Otto account.

This could be due to privacy concerns, a desire to reduce online purchases, or simply because you no longer need the account.

It is important to note that deleting your account with Otto is not possible directly from your customer account. Instead, you must contact customer service and request the deletion of your account.

This can be done in a number of ways and below we will give an overview of the different methods for account deletion.

Why you want to delete your Otto account

There are various reasons why you may want to delete your Otto account. Perhaps you no longer use the account, or you have concerns about your data and want to minimise your online presence.

Some customers also choose to delete their account if they are dissatisfied with the service or simply want to take a break from online shopping.

However, before you delete your account, there are some important points to consider. Make sure that all open orders have been completed and that you have no outstanding payments.

It is also advisable to back up any important information or documents you may need, such as invoices or order confirmations, as you will no longer have access to them once the account is deleted.

Remember that deleting the account is irrevocable, so think carefully about whether this is the right step for you.

How to delete your Otto account

Account deletion by e-mail

i. To delete your Otto account by e-mail, you need to send an e-mail to the address [email protected]. In the subject line, you should make it clear that it is a request for account deletion.

ii. You should include your customer number and full name in the email. It is not necessary to give a reason for the deletion, but you can do so if you wish.

Account deletion by telephone

i. You can also make a request for account deletion by telephone. The telephone number of the Otto customer service is 040 3603 3603.

ii. During the call, you should have your customer number and full name ready. The customer service representative will guide you through the process.

Account cancellation by mail

i. If you wish to delete your account by post, you can send a letter to OTTO, Customer Care, 20088 Hamburg.

ii. You should include your customer number and full name in the letter. It is also helpful to make it clear that you are requesting an account cancellation.

Account deletion via the website

i. Although there is no direct account deletion option on the Otto website, you can submit an account deletion request via the contact form on the website.

ii. You will need to log into your Otto account and complete the contact form. Make sure you include your customer number and full name and make it clear that you are requesting account deletion.

What to consider after account deletion

Account deletion verification

After you have made the account deletion request, you should receive a confirmation from Otto that your account has been deleted.

It is important to check this confirmation and make sure that your account has indeed been deleted. You can do this by trying to log in with your old credentials. If the login fails, your account has been successfully deleted.

What to do if the account has not been deleted

If you find that your account has not been deleted despite your request, you should contact Otto Customer Service again.

It is possible that there was a misunderstanding or that your request was not processed for some reason. In this case, you should repeat your account deletion request and ensure that Otto has all the necessary information to delete your account.


Summary of the most important points

Deleting an Otto account is a relatively simple process, but it must be handled through customer service. You can submit an account deletion request by email, phone or post, or you can use the contact form on the Otto website.

Regardless of the method you choose, you should ensure that you provide your customer number and full name.

Final thoughts on account deletion with Otto

Although it can be a bit of a hassle to delete an Otto account, it's an important step if you want to minimise your online presence or stop using your account for other reasons.

It is important to remember that deleting an account is irrevocable, so make sure you back up all the necessary information before you take this step.

Ultimately, it is your responsibility to manage and control your online data, and that includes deciding when and how to delete your online accounts.

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