Instructions - Step by step - How do I delete my account at CasinoEuro?
You are registered at CasinoEuro but have decided that you would prefer to test your luck at another provider from now on? In this case, we recommend that you close your CasinoEuro account permanently. If you don't know exactly how to do this, our step-by-step guide will help you.
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Delete account at CasinoEuro
If you want to delete your CasinoEuro account, this is unfortunately only possible by contacting the support. Direct deletion of the account within one's own user settings, as is known from numerous other online portals, is not possible with this provider - only the setting up of a temporary time-out can be done here by the customer.
A temporary time-out is always beneficial when you want to take a break from gambling - for example, because you have invested too much money or time in online slots. At CasinoEuro, you can have your account blocked for 24 hours, a week or even several months in such a case and continue playing as usual after the preferred period has expired.
If, on the other hand, you are absolutely sure that you never want to play at CasinoEuro again and would like to have your account permanently closed, the best thing to do is to write a quick email to CasinoEuro Support, which you can reach at [email protected].
Ask the support to permanently delete your account and also request a written confirmation of this process. It is also highly recommended to request deletion of personal data so that it does not continue to reside on CasinoEuro's servers after deletion.
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Delete account at CasinoEuro - step by step
- 1. check if there are any remaining funds in your player account and withdraw them.
- 2. write an email to CasinoEuro Support, which you can reach at [email protected].
- 3. request support to permanently and irrevocably delete your CasinoEuro account.
- 4. request a written confirmation of the successfully completed deletion.
- 5. also demand that your personal data be deleted as well.
- 6. wait calmly for the written reply from CasinoEuro, which usually comes within a few hours.
What happens to my data at CasinoEuro?
If you express your wish to CasinoEuro that your personal data also be deleted, the online gaming hall will comply with this request in any case. However, you should not expect that your data will be destroyed immediately: Like all other providers of games of chance on the internet, CasinoEuro is legally obliged to keep the data of its customers for at least three years even after the deletion of their user account.
But the casino itself also benefits from this approach, which enables the authorities to trace illegal money laundering activities, for example: Many customers merely register in an online gaming hall in order to secure the welcome bonus several times over by deleting their account in the meantime.
It is precisely this non-permitted approach that can be effectively prevented by storing customer data.
Our tip: In your email to CasinoEuro, insist on the deletion of your customer data. The casino will comply with your request as quickly as possible in compliance with the legal requirements.
About CasinoEuro
CasinoEuro belongs to the renowned BML Group Ltd, which is also responsible for the Betsson Casino, the Betsafe Casino and the NordicBet Casino. CasinoEuro was founded in 2002, so that it can now look back on around two decades of experience - and currently has around 750,000 players from all over the world who regularly put their luck to the test here.
CasinoEuro, which can be considered reputable at 100%, has a gambling licence from the Malta Gaming Authority, which is considered to be of particularly high quality in professional circles: The Malta Gaming Authority is not only responsible for its very strict specifications when granting its licence, but also for strict controls.
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Summary:
- The permanent deletion of your CasinoEuro account is unfortunately only possible via the provider's support.
- Deleting your CasinoEuro account does not automatically delete your personal data.
- CasinoEuro is required by law to retain your data for a minimum of three additional years.
- Data storage after account deletion is intended to prevent bonus abuse, among other things.
- Nevertheless, insist that your user data be deleted after three years.
- If you just want to take a short break from playing, we recommend setting a time-out.
FREQUENTLY ASKED QUESTIONS
To permanently delete your CasinoEuro account, you must send an email to CasinoEuro Customer Service at [email protected] requesting the permanent deletion of your account and requesting written confirmation of this action. Do not forget to also request the deletion of your personal data.
No, CasinoEuro does not allow accounts to be deleted directly in the user settings. The only option available in the user settings is to set up a temporary time-out. To permanently delete your account, you will need to contact CasinoEuro support via email.
CasinoEuro will delete your personal data at your request. However, we are required by law to keep your data for at least three years after deleting your account. After the three years, you should insist that your user data is deleted in accordance with your original request.
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